Email us at sales@rebelromanceshop.com to start a return/exchange.
Return/Exchange Policy
Items are eligible for return within 14 days or exchange within 30 days. Returned items may have a restocking fee or be refused if not returned in new condition with all tags attached, free from damage/wear/wash. Defective items must have a notification sent to us within 3 days of delivery. A replacement will be offered for defective items.
The returned item(s) must be unworn, unwashed, or otherwise unused with original swing tags/labels attached.
If you request a refund, the purchase price (excluding the original delivery charges) will be refunded after we have received the item(s) back and have confirmed that the conditions above have been met. Refunds will only be credited to the credit/debit card of the purchaser. A refund will be issued within 7 business days.
Please send an email to let us know you are returning an item and ship the item back to us at Rebel Romance 7025 County Rd 46A Suite 1071-368 Lake Mary, FL 32746. If you would like a return label please let us know and we will email one to you ($3 cost).
A pre-paid label is offered for exchanges on USA orders. It is free to make an exchange and the label is provided free of charge for USA orders. International orders are responsible for return postage.
Orders ship in 1-5 business days. You can view the shipping time on the product page by selecting the size you would like to order and the handling time will show above the product's price. If you group several items together in one checkout they will all ship by the latest handling time selected.
Shipping is Free for USA orders and on International orders of $300 or more.
International orders under $300 have a flat rate of $20.00 for USPS First-Class with tracking. We also have an option for express DHL delivery (please contact us if you need to receive delivery by a certain date and we will offer faster options).
All orders ship from our USA store in Lake Mary, Florida or USA warehouse location.
We dispatch orders in a discreet outer box or polymailer with only an address label visible with return store name and address.
Sales tax is required for addresses in Florida.
Countries outside of the USA may have customs duties/taxes due upon arrival to customs. It is the buyer's responsibility to pay any duties/taxes due as well as any tax collection fees.
