Returns & Exchanges
We're committed to ensuring your satisfaction with every purchase. If you're not completely happy, here's what you need to know about returning or exchanging an item:
Return & Exchange Conditions:
- Items can be returned for STORE CREDIT within 30 days of purchase. No credit card refunds will be issued.
- Items marked Final Sale are not eligible for return.
- Returned items must be unworn, unwashed, or otherwise unused, with original swing tags/labels attached.
- Please note that hosiery (stockings, pantyhose, tights, thigh highs, bodystockings) cannot be returned once opened.
- For defective items, please email us within 5 days of delivery. We'll offer a replacement for any defective items.
Store Credit Process:
- Upon receiving and confirming that the returned item(s) meet the conditions above, we will issue the purchase price (minus any discounts applied, excluding the original delivery charges to a store credit gift card).
- Please allow 2 business days for the return to be processed.
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Please create an Rebel Romance customer account to access your store credit.
Return Shipping Instructions:
- Email us at sales@rebelromanceshop.com to notify us that you'll be returning an item so that we can open a return request on your order.
- Ship the item back to us.
- A prepaid shipping label will be provided and the postage cost will be deducted from the credit. Label return cost is free.
- Returns must be delivered to us within 45 days from the date of order.
International Orders: For international orders, customers are responsible for return postage, and a prepaid return label cannot be provided.