Shipping & Delivery
Shipping & Delivery (All items are shipped from the USA)
We strive to ensure that your order reaches you promptly and securely. Here's everything you need to know about our shipping and delivery processes:
Shipping is calculated. Free Shipping for USA addresses when you order $100 or more.
Order Tracking: You will receive a tracking number via email once your order has been dispatched. Please allow 1-2 business days (Monday-Friday) for processing and shipping out your order. (Pre-orders have a different ship time).
Discreet Packaging: Your privacy is important to us. All orders are dispatched in unmarked outer boxes or poly mailers. Only an address label with the return store name and address will be visible.
Sales Tax: Please note that sales tax is applicable for orders delivered to addresses in Florida.
Estimated Delivery Times for USA Shipping Options:
- USPS Ground Advantage: 2-8 days
- UPS Ground: 1-5 days (varies by location)
International Delivery:
We are currently shipping with USPS and DHL. Some brands such as Roma, Fantasy, and Mapale will have an additional 4 day transit time added to the delivery estimate for international customers.
For our international customers, please be aware that customs duties/taxes may be due upon arrival at your country's customs office. It is the buyer's responsibility to cover any duties/taxes and tax collection fees that may apply. Packages that are left unpaid at customs or returned to sender for non payment of taxes/duties will not be refunded.
*If you don't see your country as a shipping option, please contact us and we will check on options for you.
Once you place an order and the payment has been processed, the order cannot be cancelled.
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CANADA
Currently due to the postal strike in Canada we are suspending shipping options for that region until the strike ends.