Refund policy

Returns & Exchanges

Not the right fit? If it's a sizing issue, exchange it and we'll pay the shipping.

Exchanges: we pay return shipping

European sizing doesn't always match what you wear in US brands, so if the size isn't right we make it easy to swap. Email us within 30 days and we'll send you a prepaid return label. Once we receive the item, we ship the replacement.

  • Free prepaid label for size or colour exchanges of the same style
  • One free exchange label per order
  • Subject to availability. If your size is out of stock, we'll issue store credit instead
  • If the replacement costs more or less, we'll charge or credit the difference
  • Items must be unworn, unwashed and have the original tags attached
  • Opened hosiery and Final Sale items can't be exchanged

Returns for store credit

If you'd rather return than exchange, we offer store credit within 30 days. Return shipping is the customer's responsibility, and there's no restocking fee.

  • Request your return within 30 days of your order date
  • Your item must reach us within 15 days of your return request
  • Items must be unworn, unwashed and otherwise unused, with original swing tags and labels attached
  • Opened hosiery (stockings, pantyhose, tights, thigh highs and bodystockings) can't be returned, for hygiene reasons
  • Items marked Final Sale aren't eligible for return
  • No restocking fee

How store credit works

Once we receive your return and confirm it meets the conditions above, we issue a store credit for the price you paid, less any discount that was applied. Original shipping charges aren't refunded.

Please allow 5 business days for processing. You'll need a Rebel Romance account to access your credit.

Damaged or defective items

Email us within 14 days of delivery and we'll replace it. We cover shipping both ways on anything that arrives faulty.

How to start a return or exchange

  1. Email sales@rebelromanceshop.com with your order number and which items are involved, and say whether you want an exchange or store credit.
  2. We'll reply with instructions: a prepaid label for exchanges, or our return address for store credit returns.
  3. Ship with a trackable method. We can't be responsible for parcels lost in transit, so keep your tracking number and send it to us. It lets us process the return faster.