Email us at sales@rebelromanceshop.com to start a return/exchange.
Return/Exchange Policy
Full priced items are eligible for return or exchange within 30 days. Returned items may have a restocking fee or be refused if not returned in new condition with all tags attached, free from damage/wear/wash. Defective items must have a notification sent to us within 3 days of delivery. A replacement will be offered for defective items.
The returned item(s) must be unworn, unwashed, or otherwise unused with original swing tags/labels attached.
If you request a refund, the purchase price (excluding the original delivery charges) will be refunded after we have received the item(s) back and have confirmed that the conditions above have been met. Refunds will only be credited to the credit/debit card of the purchaser. A refund will be issued within 7 business days.
A pre-paid label is offered for returns/exchanges on USA orders. It is free to make an exchange or return and the label is provided free of charge for USA orders. International orders are responsible for return postage.
Shipping on domestic USA orders is Free and International orders is calculated based on weight and destination. International shipping is Free on orders of $200 or more.
All orders ship from our USA store in Lake Mary, Florida or our USA warehouse.
We dispatch orders in a discreet outer box or polymailer with only an address label visible with return store name and address.
Axami Lingerie & Ballerina Hosiery products ship in 3-7 business days. All other products ship in 1-2 business days. (Business days are Monday-Friday except holidays).
Sales tax is required for addresses in Florida.
Countries outside of the USA may have customs duties/taxes due upon arrival to customs. It is the buyer's responsibility to pay any duties/taxes due as well as any tax collection fees.
If you order several items with different dispatch times, all items will ship by the last dispatch time or may ship separately.
